This Privacy Policy explains how h55com ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of individuals ("you", "the Player", "the User") who register for and use the h55com online casino and sports betting platform. h55com is committed to handling your personal information responsibly, transparently, and in accordance with applicable data protection standards. Please read this Policy carefully before registering an account or submitting any personal information to h55com.
h55com operates an online casino and sports betting platform accessible at h55com.com, serving registered players located across Pakistan including Karachi, Lahore, Islamabad, Faisalabad, and other cities. In the course of providing these services, h55com necessarily collects and processes certain categories of personal data belonging to its players and, in some contexts, to prospective players who interact with the Platform without completing registration.
This Privacy Policy constitutes h55com's formal statement of how that personal data is collected, why it is collected, what it is used for, with whom it may be shared, and how long it is retained. It also sets out the rights available to data subjects whose information is held by h55com and the mechanism through which those rights may be exercised.
For the purposes of applicable data protection law, h55com is the data controller in respect of personal data collected through the h55com platform and website. h55com is responsible for determining the purposes and means by which personal data is processed.
h55com operates under an international gaming licence. Players who wish to raise a data protection concern or exercise a data subject right may do so by contacting the h55com Data Protection contact via the support email address listed in Section 14 of this Policy. h55com will designate a responsible officer to handle formal data protection enquiries and will respond to all written requests within 30 calendar days of receipt.
h55com collects only the personal data that is necessary for the purposes identified in this Policy. The categories of personal data collected by h55com are set out in the table below, together with a brief description of the data within each category:
| Data Category | Examples of Data Collected | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality | Account registration; KYC verification |
| Contact Data | Email address, mobile number, city of residence (e.g. Karachi, Lahore) | Account registration; profile updates |
| Verification Documents | CNIC/NICOP copy, passport copy, utility bill or bank statement for address proof | KYC process; AML compliance |
| Financial Data | JazzCash / EasyPaisa account identifiers, HBL / UBL / Meezan Bank account details, deposit and withdrawal history, transaction amounts in PKR | Deposit and withdrawal processing |
| Gaming Activity Data | Bets placed, games played, win/loss records, session durations, wagering patterns | Platform use; responsible gaming monitoring |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Automatic collection via platform access |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Marketing Preferences | Opt-in / opt-out status for promotional emails and SMS notifications | Account settings; subscription management |
h55com does not intentionally collect sensitive personal data (such as health information, religious beliefs, or political opinions) except where this arises incidentally in the context of a responsible gaming assessment or a support interaction. Where such data is volunteered by the Player, it will be treated with heightened confidentiality and used only for the purpose for which it was shared.
h55com collects personal data through the following channels and mechanisms:
h55com uses the personal data it collects solely for the following defined purposes. Personal data is not used for purposes beyond those listed without prior notice to the Player and, where consent is the applicable legal basis, without obtaining fresh consent.
h55com processes personal data on the following legal bases, depending on the nature and purpose of the processing activity:
h55com does not sell, rent, or trade your personal data to any third party for their own independent marketing or commercial purposes. Personal data is shared with third parties only in the following strictly limited circumstances:
h55com uses cookies and similar client-side technologies to operate and improve the Platform. The categories of cookies used by h55com are as follows:
h55com does not use third-party advertising cookies or social media tracking pixels. You may manage cookie preferences through your browser settings. Detailed instructions for disabling cookies vary by browser and are available in your browser's help documentation.
h55com retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting, and dispute resolution requirements. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | Gaming licence obligation; AML compliance |
| KYC documents | 5 years after account closure | Regulatory requirement |
| Financial transaction records | 7 years after transaction date | Anti-money laundering legislation |
| Gaming activity logs | 3 years after last session | Responsible gaming monitoring; dispute resolution |
| Support communications | 3 years after closure of interaction | Dispute resolution; quality assurance |
| Marketing preferences | Until opt-out or account deletion | Consent management |
| Self-exclusion records | Permanently | Responsible gaming compliance; re-registration prevention |
Upon expiry of the applicable retention period, h55com will securely delete or irreversibly anonymise the relevant personal data. Self-exclusion records are retained permanently to prevent a self-excluded individual from re-registering at h55com.
h55com implements technical and organisational security measures appropriate to the sensitivity of the personal data it holds and the risks involved in its processing. These measures include, but are not limited to:
Subject to applicable data protection law and any overriding legal obligations (such as AML record-keeping requirements), h55com Players have the following rights in relation to their personal data held by h55com. All rights requests should be submitted in writing to the h55com support email address listed in Section 14.
You have the right to request a copy of the personal data h55com holds about you, together with information about how it is processed. h55com will provide this information within 30 calendar days of a verified request.
You may request that h55com correct any inaccurate or incomplete personal data held about you. Where a correction affects KYC-verified data, supporting documentation may be required.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. This right is subject to h55com's regulatory retention obligations — data required for AML or licensing compliance cannot be erased ahead of the applicable retention period.
You may request that h55com restrict processing of your data in certain circumstances, such as while a rectification request is under review or where you contest the legal basis for processing.
Where processing is based on your consent or on contract performance, and processing is carried out by automated means, you may request that h55com provide your personal data in a structured, commonly used, machine-readable format.
You may object to the processing of your personal data where h55com relies on legitimate interests as the legal basis. You may also withdraw consent for marketing communications at any time via your account settings without affecting the lawfulness of prior processing.
h55com will not charge a fee for handling data subject rights requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply. h55com will verify your identity before actioning any rights request to protect against unauthorised access to another Player's data.
h55com is strictly a 21+ platform. The h55com Platform is not directed at, and h55com does not knowingly collect personal data from, any individual under the age of 21. Age verification is a mandatory step in the h55com KYC process and no withdrawal will be processed until a Player's age has been confirmed by a valid government-issued identity document.
Parents or guardians who believe that a minor in their care has registered with h55com should contact the Platform immediately via the support email address in Section 14. h55com will treat all such reports as urgent and will action them within 24 hours of receipt.
h55com reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, Platform functionality, or data processing practices. The effective date displayed at the top of this Policy will be updated whenever a material change is made.
Where a change materially affects the way in which h55com processes your personal data, h55com will notify registered Players by email to the address on their account at least 14 days before the change takes effect, unless a shorter period is required by law. Continued use of the h55com Platform after the effective date of an amended Privacy Policy constitutes acceptance of the revised terms. If you do not accept the revised Policy, you should close your account in accordance with the procedure described in the h55com Terms and Conditions.
All data subject rights requests, privacy-related enquiries, and concerns about h55com's handling of your personal data should be submitted in writing to the h55com support team. The Platform's 24/7 live chat service is also available for general privacy queries. For formal written requests, please use the support email address below:
By continuing to use h55com, you confirm that you have read this Privacy Policy in full and that you understand how your personal data is collected, used, and protected by the Platform.
Six principles that define how h55com handles your data
h55com has never sold Player data to a third party and will never do so. Your personal information is collected solely to operate the Platform and meet our legal obligations — not for commercial data trading.
Every connection to h55com is secured with industry-standard 256-bit SSL/TLS encryption. Your login credentials, payment details, and personal data travel over an encrypted channel from your device to our servers.
h55com collects only the personal data that is genuinely necessary for Platform operation, payment processing, and regulatory compliance. We do not build marketing profiles or collect data for purposes beyond those stated in this Policy.
Registered Players can request deletion of their personal data at any time. Where deletion is not immediately possible due to regulatory retention obligations, h55com will clearly explain which data must be retained and for how long.
h55com does not use third-party advertising networks, social media pixels, or behavioural tracking cookies. Your browsing activity on h55com is not shared with advertising platforms or data brokers.
All formal data subject rights requests are acknowledged within 5 business days and fully resolved within 30 calendar days. h55com's support team is available 24/7 via live chat for general privacy queries.
Your data is protected, your funds are secure, and your privacy is our priority. Join thousands of Pakistani players already enjoying cricket betting, live casino, and slots at h55com.
h55com is strictly a 21+ platform. Gambling is intended as entertainment. Never wager amounts you cannot afford to lose. Deposit limits, session timers, and self-exclusion tools are available in your account settings at any time. For more information, visit our Responsible Gaming page.